“It’ll be a cold day in Hell before I set foot in Kmart again.” Mom was ticked and I echoed her sentiment… only with more expletives.
The whole trip fell apart at the checkout. The register kept refusing some of my coupons, and worse yet, the cashier couldn’t tell me WHY they were being rejected. He just scratched his head and shrugged his shoulders. Getting nowhere fast, I had him void the items off the order. Then I tried using the $5 in points on my Kmart card:
Cashier: “Ma’am, it says you don’t have enough points to redeem any.”
Me: “…I got an email that said I had $5 in free points loaded onto my card!”
Cashier: “How long ago did you get the email?”
Me: “A few days ago.”
Cashier: “Maybe the points expired?”
Me: “It said I had until the 30th to use them.”
Cashier: *shrugs shoulders* “I guess you can have customer service look into it.”
I dropped the issue and we paid for our purchases. Once we loaded the car and I had a good look at the receipt, I found my available points balance: 5,681 points. I’m not proud of the swear-filled sailor-talk that spewed out of my mouth. Back into Kmart we went.
It must’ve been a busy day for the Customer Service lady. Between handling our complaint, answering the phone, and the growing line behind us, she asked aloud to no one in particular, “Is everyone angry today?” She had to do some major transaction tweaking, but the issue was resolved. Mom received a $5 refund, and I got the half roll of receipt paper chronicling our harrowing adventure.
I’ll be having Kmart-based nightmares tonight, I just know it.
The Aquafina, Mom’s water of choice, came out to $3.99 each with the $5 in bonus points. The Colgate toothpaste, Tresemme dry shampoo, and Clear shampoo were freebies with coupons.